Hatch Peckham Membership Contract
(Facework Group CIC)
Hatch Peckham is run by Facework Group CIC a not-for-profit social enterprise, providing employability training and affordable workspaces, with a focus on wanting to create space that is community driven, affordable and accessible. To learn more about the work Facework Group is doing please click here.
Membership plans
Please see below the terms and conditions of each plan, as well as a link to highlight the benefits included in each membership.
Fixed Desk
Our fixed desk membership plan is £210 (excl. VAT) per month. This plan will run on a subscription monthly basis, with payments being taken on the same recurring date each month.
The fixed desk plan requires a minimum sign up of 2 months, if you do wish to leave at the end of these 2 months we require 14 day written notice. After your initial 2 months membership, if you do wish to stay on as a member we have a 30 day cancellation period.
We require a £50 deposit for our fixed desk plan. This is to secure your desk space until your first monthly payment is made. This will also be refundable at the end of your contract, providing that the desk and chair in your allocated space are returned in the same condition as when first rented from us.
Full Time
Our full time membership plan is £165 (excl. VAT) per month. This plan will run on a subscription monthly basis, with payments being taken on the same recurring date each month.
The full time plan requires a minimum sign up of 2 months, if you do wish to leave at the end of these 2 months we require 14 day written notice. After your initial 2 months membership, if you do wish to stay on as a member we have a 30 day cancellation period.
Part Time
Our part-time membership plan is £40 (excl. VAT) annually, with a charge of £12.50 (excl. VAT) each time you book a hot desk. The annual payment will be taken on your chosen date (please see 2. Billing for all memberships below) of the month annually.
Our part time membership plan requires 30 days notice of termination.
Concessions
Our concessions membership plan is £25 (excl. VAT) annually, with a charge of £9 (excl. VAT) each time you book a hot desk. This plan is available for students, recipients of universal credit or other benefits.
The annual payment will be taken on your chosen date (please see 2. Billing for all memberships below) of the month annually. Our concessions membership plan requires 30 days notice of termination
Subsidised
Our subsidised membership plan is for when we work with local authorities, housing associations & other organisations to create memberships that can be covered by varying partnerships.
Our subsidised membership plan requires 30 days notice of termination.
Company Memberships
Our company membership plans vary in price, depending on the tier you choose. The chosen tier will run on a subscription monthly basis, with payments being taken on the same recurring date each month.
The company membership plans require a minimum sign up of 2 months, if you do wish to leave at the end of these 2 months we require 14 day written notice. After your initial 2 months membership, if you do wish to stay on as a member we have a 30 day cancellation period.
Billing for all memberships
All membership payments are paid on either the 1st of each month.
All payments must be made through our app system; either by card payment or BACS direct debit (for the agreed upon date) linked to a valid bank account. You will be instructed on how to set this up.
All monthly invoices must be paid in full within three days of being issued. If payment fails to be made within this time frame you will be charged a late payment fee of £3 excl. VAT per day to be added to the following month's invoice. (unless pre-arranged with the community & general manager, given reasonable notice).
Deposit
We require a £50 deposit for our fixed desk plan. This is to secure your desk space until your first monthly payment is made. This will also be refundable at the end of your contract, providing that the desk and chair in your allocated space are returned in the same condition as when first rented from us.
Minimum term and cancellation period
Our monthly membership plans require a minimum sign up of 2 months, if you do wish to leave at the end of these 2 months we require 14 day written notice. After your initial 2 months membership, if you do wish to stay on as a member we have a 30 day cancellation period.
Notice of membership termination
We require 30 days notice of termination of all our plans. To terminate your membership, please contact our community manager via email.
Upon notice of termination, a dedicated check out time will be arranged. This allows for key drop offs and deactivation of your account.
If you are terminating a membership that requires a deposit, we will carry out a final check that your desk and locker have both been cleared and left in a reasonable condition in order to process the return of your deposit. Finally, we require you to fill out a short questionnaire regarding your time spent as a member of ours.
3. Member responsibilities
As a member you are responsible for helping to keep our venue clean and tidy ie. leaving hot desks & meeting rooms as you found them, washing up your own dishes and cutlery, clearing out personal food & drink items from the shared fridge when done. It is also your responsibility to ensure you close the door behind you, leaving our co-working space properly secured. Our venue is fully monitored by CCTV which can be accessed by the on-site security team. If you ever feel unsafe in our venue, please speak to a member of staff immediately (contact details to be seen below).
Here you will find our ‘code of conduct’ policy. You are responsible for adhering to this at all times in our spaces.
Meeting Room Policy
Our meeting rooms are bookable via our app with the use of credits. Our credit system works as £1 per credit. Our small meeting rooms cost 10 credits per hour, and our large meeting room costs 15 credits per hour. Depending on the membership you choose, you will be allocated a certain number of credits per month, once these have been used you will be charged for the use of the room as explained above.
We ask that you respect the high demand for these spaces, and do not go over the allotted time that you have booked in. If you wish to have the time to set up & pack down in the space accordingly, please do allocate this within your booking. We expect all members to leave these spaces as you found them, in a clean & tidy manner.
Hot Desk Bookings Policy
If you are on a Hatch part time plan we require you to book a hot-desk each time you use the space. Bookings work on a first come first serve basis for all members on all hot-desk plans. You can book up to 1 month in advance. If you book a desk and can no longer attend your booking, please contact a member of staff. If you give reasonable notice (i.e. in the morning so the desk can be re-booked for the day) we can refund your booking or give you a credit on your account, so you can re-book for another time. If you do not let us know we will not be able to refund this.
Noise policy
Talking is permitted in our venue, we do not operate a library space. The nature of co-working is that there are often colleagues or small groups working together and we like to see this. However, please reserve longer conversations/meetings for when you have a meeting room booked. Please keep the volume of conversations to a reasonable level, as to not disrupt those who are working around you. We recommend that any phone conversations or online meetings longer than 10 minutes be taken in one of the dedicated phone booth areas or meeting rooms. Please be respectful of your fellow co-workers. If noise disruption appears to be a continuing theme this may result in termination of your contract.
Insurance Policy
Please note that whilst the doors of our co-work space remain locked and there is CCTV and security throughout the building, we are not liable for the loss or damage of any of your property and leaving this at your desk is at your own risk. We have full public liability insurance, however please make sure your items are properly insured.
Fire safety
You will be told about our fire evacuation policy for both sites, on your trial/first day and shown the fire exits. You will have read through our Fire Evacuation Procedure thoroughly as a member of ours. You will find the link to this here.
Please note there is a fire alarm test every Thursday morning in Peckham Levels.
Dog-friendly coworking space
We are a dog friendly work space. Dogs must be social and get along well with other dogs and members. We also ask that members do not leave their dogs unattended, to keep them on a leash at all times and that they are toilet trained.
Opening times/access and Terms and Conditions of your key.
Hatch Peckham
Hatch Peckham is located in Peckham Levels. The co-work space is open 24 hours a day, 7 days a week.
Access to Hatch Peckham
Key fob - All members will receive their own key fob upon signing up.
Replacement of key fobs - if you lose or break your key fob, or one of the day passes and it needs to be replaced, there will be a £10+VAT charge for this. If you need to request a new fob please email laura@face.work
Details of Peckham Levels
Hatch Peckham is located in Peckham Levels, on Level 4. The building has many tenants operating different types of businesses. Noise is to be expected due to the nature of the building. There are strict policies in place around when construction work can happen within certain areas of the building. Though please do note that levels 7-10 are operated by Bold Tendencies; a company separate to Peckham Hatch & Peckham Levels. Due to this we have no control over when they may create noise. There is a strict no smoking policy in place throughout the whole building.
Our commitment to you
To view our privacy policy please click this link.
For details of our health and safety policy, equalities policy, or our insurance policy please contact us.
Help
Below are some details of who you should reach out too if you need some support.
General enquiries
If you have any questions you can reach out via our app or email laura@face.work
App queries/maintenance issue at Hatch Peckham
If you have any questions about the app or need to report a maintenance issue please email any of the following:
laura@face.work
stephen@face.work
Emergency at Hatch Peckham
Please call the security desk of Peckham Levels via 02037937784 or alternatively Hatch hubs phone line via 02080503938